Securus Technologies has impressed me as one of the leading providers of communications for correctional facilities regarding the linking of inmates to their families on a real-time platform. Securus Technologies services over 1.2 million inmates in over 2,200 facilities all over the North American Continent. The ability to provide communications between inmates and their families is a big plus for everyone involved.
There are several different plans that are available for the correctional facility phone systems. Inmates and their families can choose between Traditional Collect, where the person who is being called pays the charge, if he or she accepts it, Direct Billing where a bill is sent regularly to a responsible party, usually the family, Advance Connect, where the bill is paid in advance, or inmate debit, where the inmate pays for the call.
One service that is very popular is the video service that is live with the family at home and the inmate at the institution. Since it is live-streaming it is just like the family is right there for a visit. This saves driving, gasoline expense, and waiting until meeting space is available at the correctional facility.
One feature that is very important is a voice recognition piece of the software that can identify who is actually speaking on the phone. This is invaluable in keeping criminal activities from taking place over the phone lines. It keeps the criminal element from making plans over the phones especially if the inmates and the people on the outside are aware that this capability exists.
There are many instances where crimes have been solved when certain parties had been talking about them on the Securus phone lines. Searches can be done by date and caller to pinpoint important evidence. Prison authorities and law enforcement officers have been able to use the evidence in court which has led to arrests and further punishment of the perpetrators.